---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install Agent Client Collector for Investigation

# Install Agent Client Collector for Investigation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Install the Agent Client Collector for Investigation application
(sn_acc_adapter) if you have the admin role.The application includes demo
data and installs related ServiceNow® Store applications and plugins if they
are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Service Operations Workspace ITSM
  Applications](https://tpp.servicenow.com/sn_appstore_store.do#!/tpp/application/editapplication/213afe191b860dd029bd1f03b24bcbd1?st=appdetail) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* Installing the Agent Client Collector for Investigation application requires ITSM Pro package subscription.

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Role required: admin

## About this task

The Agent Client Collector for Investigation application enables you to retrieve and
display the CI metrics information for the affected CIs with ci_computer or
ci_server class. You can customize and configure the display of the CI metrics data
using the Investigate Framework module, which is installed along with this
application. The CI metrics information of the affected CIs helps you to analyze and
resolve the issue.  
The following items are installed with the Agent Client Collector for Investigation application:

* Store applications
* Roles
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For more information, see [Components installed with Agent Client Collector for Investigation](https://servicenow-prod.fluidtopics.net/7kChF7jpjqeidEU6eMT~jw "Several types of components are installed with activation of the Agent Client Collector for Investigation (sn_acc_adapter) application, including user roles and ServiceNow Store applications.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Agent Client Collector for Investigation application (sn_acc_adapter) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-acc-adapter__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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