---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Example escalation reports

# Example escalation reports {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Because escalation reports depend on the escalation type, report content can vary
greatly.

Because escalation reports depend on the escalation type, report content can vary
greatly. Example reports follow:

Example report for a Rotate through members escalation type
:   In this example, users can see which shifts they are part of in My Schedule reports. Users who are not the first on-call person appear as well. This action enables the user to view the shift from a personal perspective, which is the preferred method for most users.Figure 1. Rotate through members escalation report

Example report for a Rotate through rosters escalation type
:   In this example, reminders are defined for the Primary, Secondary, and Tertiary rosters. Members of the primary roster are notified first, then the members of the secondary, and so on, for all rosters.Figure 2. Rotate through rosters escalation report