---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reporting for services and service offerings

# Reporting for services and service offerings in Service Portfolio Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
See what's impacting your services and service offerings and report on them by using related list information in Service Portfolio Management.

Service owners can track service level agreements (SLA) when an incident (or a problem or a change) references their service offering in one of these related lists: Impacted services or Affected configuration items (CIs). Portfolio
admins can create indicators and reports for service offerings to get a comprehensive view of what is impacting each service offering.

## Offering record related lists {#SPM2-reporting__section_ryg_5vb_fwb}

On the service offering record, there are three related lists that impact your service offerings:

* All Incidents
* All Problems
* All Changes
{#SPM2-reporting__ul_r44_ksd_fwb}  
As implied, each related list retrieves all the incidents, all the problems, and all the changes where the service offering has them added as part of these areas:

* Service offering field on the record
* Affected CIs related list on the record
* Impacted services related list of the record
{#SPM2-reporting__ul_bhw_zwb_fwb}

You can also filter on each related list to find specific items.

## SLA commitment reporting {#SPM2-reporting__section_fhk_cxb_fwb}

When a service offering is added to the impacted service or to the affected CI related list, the SLA breach reporting is triggered for that offering. The trigger happens even if the offering isn't listed in the service offering field
on the record.
**Related concepts**   

* [View availability results in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/cozs9eqd_Ps8u_Vs7xcR8Q "View availability calculations for commitments on service offerings and application services. After the commitments are set up in Service Portfolio Management, you can view the results by an automated report that you set up.")