---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure variable time slots for appointment booking

# Configure variable time slots for appointment booking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure variable time slots for appointment booking in a walk-up location by
defining rules and configurations.

## Before you begin

Role required: appointment_booking_admin or admin

## About this task

To use the appointment booking feature, administrators must create a configuration
for each service or queue location that is available to walk-up customers. Service
configurations are created within the Walk-up Experience application
configuration, as part of the Appointment Booking application.

## Procedure

1. Navigate to AllWalk-up ExperienceAdministrationAppointment Configurations.
2. Create or modify Appointment Booking Configuration.
   * To create a new configuration for appointment booking, select New.
   * To modify an existing configuration, select the configuration from the list.

   {#config-variable-time-slots__choices_vp5_zfk_25b}  
   Note:  
   For more information on creating or modifying appointment booking configuration for Walk-up Experience and field-related information, see [Create or modify a Walk-up Experience appointment booking service configuration](https://servicenow-prod.fluidtopics.net/st9dX_hsnBI9YvTe2hoUew "Create or modify appointment booking configurations for Walk-up Experience services. A service is defined as the actual physical location of a walk-up queue. The information stored in the Walk-up Experience application configuration applies to all services, or queue locations, within the application.").
3. Select the Enable advanced configurations check box.  
   The Advance Configurations and Service Configuration Rules tabs appear in the related list of the Appointment Booking Service Configuration form.
4. Click the Service Configuration Rules tab, and create or modify an existing rule.
   * To create a new rule, click New.
   * To modify an existing rule, select the configuration from the list.
   {#config-variable-time-slots__choices_uzq_thg_25b}
5. On the Service Configuration Rule form, fill in the fields and click Submit.  
   For more information on the fields, see [Create appointment
   booking service configuration rules](https://www.servicenow.com/docs/access?context=create-appt-booking-service-config-rules&version=australia&pubname=australia-field-service-management&ft:locale=en-US).  
   Note:  
   The Task Table and Task Conditions fields are not applicable for Walk-up Experience.
6. Click the Advance Configurations tab, and create or modify a configuration.
   * To create a new configuration, click New.
   * To modify an existing configuration, select the configuration from the list.
   {#config-variable-time-slots__choices_hkr_whg_25b}
7. On the Advance Configurations form, fill in the fields and click Submit.  
   For more information on the fields, see [Create appointment
   booking advanced configuration](https://www.servicenow.com/docs/access?context=appintment-booking-day-level-config&version=australia&pubname=australia-field-service-management&ft:locale=en-US).
8. Click Submit.

## What to do next

You must map the defined advance configurations with the defined service
configuration rule for a location. Use the Reasons for Visit related list on the
Walk-up Location Queue form. For more information, see [Create or modify Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/yPJKqB_CbUGWDbRVYB8Ssw "Create or customize the predefined Walk-up Experience location. Walk-up Experience locations contain all the information about the walk-up support venue. You can define the way each location or support venue works.").

*[\>]: and then