---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create slack channel for an incident

# Create slack channel for an incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a private or a public slack channel to collaborate with support teams or send
a communication to keep stakeholders informed.

## Before you begin

* Role required: sn_incident_write, itil, or admin
* Plugins required:
  * Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
  * Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x
  {#create-slack-inci__ul_otf_b4b_jnb}
* Ensure you have set up interactivity and shortcuts for slack. For more information, refer [configure slack
  app](https://www.servicenow.com/docs/access?context=set-up-slack&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
{#create-slack-inci__ul_syh_lmb_jnb}

## About this task

The system property
sn_tcm_collab_hook.slack_on_task enables the slack feature
on a task table. By default, the value is incident. If you want to enable the slack
feature on other task tables such as problem or change_request, add the table names
in the Value field.

## Procedure

1. Navigate to AllIncidentOpen.
2. Open an active incident record.
3. Click the Create Slack Channel related link.
4. On the form, fill in the fields.  
   {#create-slack-inci__table_btk_jyb_jnb__entry__2}

   | Fields | Description |
   |-|-|
   | Add participants | Individual users or groups whom you want as participants to the channel. |
   | Recommended and Selected | Columns to personalize your list. Select the items in the Recommended column and move them to the Selected column using the right-arrow icon (![Right-arrow icon]()). |
   | Channel name | Unique name of the channel that differentiates it from the rest of the channels in Slack. |
   | Channel topic | Description about the purpose of the channel. |
   | Include a brief message for participants | Brief message that you want to send to the participants. |
   | Private channel | Option to indicate whether the slack channel is private or public. If you select the check box, the channel is created as a private channel else it is created as a public channel. |
   [Table 1. Create slack channel form]

   {#create-slack-inci__table_btk_jyb_jnb}
5. Click Create channel.  
   A slack channel is created and an invitation is sent to the participants. Any duplicate user is removed from the selected participant list before the notification is sent. The participants can click Skip or Join Channel to ignore or join a slack channel.

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