---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident communication plan state model

# Incident communication plan state model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Incident communication plan state model helps you to understand the different states through which a plan can progress and track the plan through its states.  
Incident communication plans are created with an Open state. They follow a process that finishes with the Closed or Canceled state. The following state model is applicable to new customers starting the Madrid release.Figure 1. Incident communication plan state model  
The following two properties are responsible for different actions that take place on Incident Communication Plan and Incident Communication Task:

* The Close open Incident Communication Plans when Incident is closed or canceled property (com.snc.incident.incident_alert.closure) is responsible for the following action:
  * When incident is closed, any open Incident Communication Plan is closed.
  * When an incident is canceled, any open Incident Communication Plan is canceled.
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* The Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled property (com.snc.iam.incident_alert_task.closure) is responsible for the following actions:
  * If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is not yet performed, is set to Skipped.
  * If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is performed at least once, is set to Complete.
  {#incident-comm-plan-new-state-model__ul_ox1_3jw_jdb}

{#incident-comm-plan-new-state-model__ul_xzq_yjw_jdb}  
Note:  
The Close open Incident Communication Plans when Incident is closed or canceled and Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled property is visible when you activate the Incident Communications Management plugin (com.snc.iam). This property is set to false for both new and existing customers.

For more information on the old Incident Communications Plan state model, see [Incident communication plan state model (old)](https://servicenow-prod.fluidtopics.net/2tzYsLKzI9_uJamwlH0yPA "Incident communication plan state model helps you to understand the different states through which a plan can progress and also to track the plan through its states.").