---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate On-Call Scheduling

# Activate On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the On-Call Scheduling (com.snc.on_call_rotation) plugin if you have the admin role.{#t_ActivateOnCallScheduling__ActivateOnCallScheduling}

## Before you begin

Role required: admin

## About this task

Activating the On-Call Scheduling plugin activates the following third-party libraries:

* Subscription-based notifications
* Advanced Schedules support
* NG shared components
* ServiceNow common calendar
* Fullcalendar library

{#t_ActivateOnCallScheduling__ul_ucw_hgv_q1b}  
Note:  
The On-Call Scheduling plugin (com.snc.on_call_rotation) is active by default for zBoot customers.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateOnCallScheduling__find-plugins-cmd}
{#t_ActivateOnCallScheduling__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateOnCallScheduling__p_cb1_nfg_h1c}
   {#t_ActivateOnCallScheduling__find-plugin-cmd}
{#t_ActivateOnCallScheduling__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#t_ActivateOnCallScheduling__activate-plugin}
{#t_ActivateOnCallScheduling__activate-plugin}{#t_ActivateOnCallScheduling__steps_bn4_hqt_sr}
**Related concepts**   

* [On-Call Scheduling](https://servicenow-prod.fluidtopics.net/00Qz6chZn3_jkDF74s931g "The On-Call Scheduling application identifies the assigned and available member of a support group, for example, when assigning an incident.")

*[\>]: and then