---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migrate active records

# Migrate active records {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Migrate active records to apply the new mappings to your active problem and problem
task records.

## Before you begin

Role required: admin

## Procedure

Click Migrate Active Records.  
If there are no active records to migrate, the migration job moves to the migrate inactive records stage.  
Note:  
Even if you close the migration window or navigate away from the migration job, the migration of records continues. If you click Migrate Active Records, the migration window displays the current progress.  
If any record fails to migrate, it is listed in one of the related lists:

* Failed Active Problem Updates
* Failed Active Problem Task Updates
{#migrate-active-records__ul_prp_yvn_plb}Verify the reason for their failure, resolve it, and migrate the records again.

## What to do next

[Migrate inactive records](https://servicenow-prod.fluidtopics.net/3LJU4AYjxJo_rV3nol4W8A "Migrate inactive records to apply the new mappings to all the remaining problem and problem task records.").