---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage your work and schedule absence

# Manage your work and schedule absence {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request absence and provide coverage for a shift. You can also request over-time for a shift.

## About this task

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call admin in planning shifts and making sure that members are available to respond to
incidents and escalations at all times.

Get an overview of how to schedule an absence with this video.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. Select the Schedule menu to view your calendar.  
   You can also do the following to view your calendar:
   * Navigate to WorkspacesService Operation Workspace.
   * Select Teams menu from home page and select a team.
   * Select Schedule tab to view all the schedules for the team.
   {#work-on-a-schedule-in-sow__ul_im1_2s5_21c}
3. Select a shift card and select ![More]() icon or right-click a shift card.  
4. Select Schedule absence to request absence for the shift and provide the following details:  
   * Member
   * All day toggle button
   * Start time and End time
   * Proposed cover
   * Notes

   {#work-on-a-schedule-in-sow__ul_wpj_nzl_d1c}
5. Select Schedule absence.

*[\>]: and then