---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule a change agentic workflow

# IT Service Management AI agent collection schedule a change agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the schedule a change agentic workflow to schedule change requests by identifying the available schedule slots.

## Schedule a change agentic workflow overview {#now-assist-itsm-aiagents-schedule-change-agentic-workflow__section_kzc_mhf_lgc}

Use the schedule a change agentic workflow to schedule change requests in the slots available. If the planned start and end dates are provided, the workflow helps schedule the change request on or after the planned start date, at
the earliest time slot available. The workflow helps align slots in the future dates by monitoring possible conflicts and upcoming blackout or maintenance schedules.
Note:  
The schedule a change agentic workflow doesn't have a trigger and is invoked manually.

To modify the schedule a change agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.  
Important:  
When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

## Schedule a change request {#now-assist-itsm-aiagents-schedule-change-agentic-workflow__section_mzc_mhf_lgc}

Autonomously schedule change requests by identifying the available slots.  
Note:  
The workflow can be accessed by the sn_itsm_aia.sn_aia_chg_schedule role that is available as a part of the itil role.  
To access and configure the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Schedule a change request.
{#now-assist-itsm-aiagents-schedule-change-agentic-workflow__ol_nzc_mhf_lgc}

## AI agent used in the schedule a change agentic workflow {#now-assist-itsm-aiagents-schedule-change-agentic-workflow__section_ozc_mhf_lgc}

The Schedule Change Request AI agent can help you schedule a change request in the following scenarios:

* If the duration provided is not sufficient for managing the change request, the agent suggests updating the schedule accordingly.
* If there are scheduled CIs in the existing change, the agent suggests an alternate schedule within the next 90 days while also adhering to existing blackout and maintenance schedules.
{#now-assist-itsm-aiagents-schedule-change-agentic-workflow__ul_pzc_mhf_lgc}

## Schedule slots using the schedule a change agentic workflow {#now-assist-itsm-aiagents-schedule-change-agentic-workflow__section_qzc_mhf_lgc}

In the agentic workflow record:

1. Review the information in the Describe and connect screen and in the Define trigger screen, make the necessary updates, and then select Save and Continue.
2. In the Select a UI display screen, turn on the Display option to add the icon for the ServiceNow Otto panel in the menu bar.
3. Select Save and test.
{#now-assist-itsm-aiagents-schedule-change-agentic-workflow__ol_rzc_mhf_lgc}The AI agent executes the request for the agentic workflow.

## Example of the schedule a change agentic workflow output in the ServiceNow®
AI Agent Studio {#now-assist-itsm-aiagents-schedule-change-agentic-workflow__section_szc_mhf_lgc}

Access and use the schedule a change agentic workflow from the ServiceNow Otto panel.

You can add a query using the change request number to use the AI agent.

For the query instruction, follow the steps specified in the List of steps field of the Define key requirements screen in the agentic workflow record.

In the AI Agent Studio, the human agent gets notified as soon as a text message is generated so that they can follow the on-screen instructions and complete the task. For more information, see [Request the generative AI capabilities in ITSM by using the ServiceNow Otto panel](https://servicenow-prod.fluidtopics.net/AnJIDfOoTCaVTN3DW2Cxdg "Use the ServiceNow Otto panel to request the contextual generative AI capabilities in IT Service Management (ITSM) such as a chat summary, incident summary, or incident resolution notes in a conversational manner. You can also add comments and work notes. These capabilities provide you with a quick resolution to issues.").

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