---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Badge Reader Integration for Walk-up Experience

# Badge Reader Integration for Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Improve Walk-up Experience user satisfaction by using the Badge Reader
Integration application at your on-site walk-up queue locations. Walk-up Experience users
can scan an employee badge to check in to a queue, rather than entering credentials.

## Badge Reader Integration for Walk-up Experience on-site queue locations {#badge-scan-walkup-onsite__section_cw3_tzq_sjb}

Badge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure
the badge scanning integration for use with Walk-up Experience.

By providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful
check-in to a walk-up queue.

The Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin).  
Note:  
Badge Reader Integration is not an authentication mechanism.

## Walk-up Experience Badge Reader Integration components {#badge-scan-walkup-onsite__section_z1r_rdr_sjb}

The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency.

Walk-up Experience implementers install the
badge
reader hardware on a new computer at
each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in.

The following are important associated components.  
{#badge-scan-walkup-onsite__table_jmm_b1y_xjb__entry__2}

| Component | Description |
|-|-|
| Badge number | Employee badge number. |
| Facility code | Unique facility or site code encoded into each card that identifies the organization. |
| Human Interface Device (HID) | Protocol for interfacing with user interface devices via USB. |
| Physical Access Control Services (PACS) | Method used to protect the security of a physical environment by setting authorization and authentication rules. |
| Badge reader client | Client for the badge reader. Acceptable platforms include macOS and Linux. |
| Badge reader plugin | The Badge Reader Integration plugin (com.snc.badge_reader) is at no additional cost. |
[Table 1. Associated components in badge reader]

{#badge-scan-walkup-onsite__table_jmm_b1y_xjb}

## Badge Reader Integration modules {#badge-scan-walkup-onsite__section_bcd_phh_yjb}

Badge admins can access several application modules.  
{#badge-scan-walkup-onsite__table_olh_thh_yjb__entry__2}

| Module | Description |
|-|-|
| Badge Readers | Configuration module for defining and activating your badge reader devices. |
| Badge Event Handlers | Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application-specific badge reader integrations. |
| User Badges | Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code. |
| Badge Scan Logs | View-only module to monitor badge reader error events. |
| User Badge Configuration | Configuration module for defining the table from where the user ID and badge ID mapping information is retrieved. |
[ ]

{#badge-scan-walkup-onsite__table_olh_thh_yjb}

## Badge Reader Integration security {#badge-scan-walkup-onsite__section_uvq_mgy_xjb}

The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the
facility. The application does not integrate with existing access control software at the facility.

## Badge Scanner Integration scan logs {#badge-scan-walkup-onsite__section_ds2_d4b_t1c}

You can view the Badge Scanner Integration scan logs and fix the errors to connect to the badge reader. For more information, see [View Badge Scanner Integration scan logs](https://servicenow-prod.fluidtopics.net/~aj18IzlHb2sgtbREsKwwQ "Monitor scanner-use error activity at a Walk-up Experience onsite location by viewing the scan logs. Each time a badge reader device triggers an error, a scan event is logged in the Badge Scan Logs module.").
* **[Activate Badge Reader Integration](https://servicenow-prod.fluidtopics.net/bjQLvfIRIj4PZJTdp_qDFQ)**   
  You can activate the Badge Reader Integration plugin (com.snc.badge_reader) if you have the Badge sn_badge.badge_admin role.
* **[Walk-up Experience Badge Reader Integration setup and configuration](https://servicenow-prod.fluidtopics.net/p4_Yk5R4VL~iy2ANfzjw1g)**   
  Badge Reader Integration set up and configuration enables your on-site Walk-up Experience users to scan a badge to quickly check into the queue.