---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Switch back to Zing search in ITSM Mobile Agent

# Switch back to Zing search in ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If AI search is already enabled in ITSM Mobile Agent, enable Zing
search configuration to use your own search profiles and configurations. It will enable Zing
search in ITSM Mobile Agent and all workspaces.

## Before you begin

Role required: admin

For information about Zing search in mobile, see [Global search for
mobile](https://www.servicenow.com/docs/access?context=mobile-search-config&version=australia&pubname=australia-mobile&ft:locale=en-US).

## Procedure

1. Navigate to sys_properties.list.
2. Click New.
3. On the System property form, add the following information.  
   * Name: glide.ais.global_search.use_zing
   * Value: true
   {#switch-zing-itsm-mobile-agent__ul_jbl_2l5_2wb}
4. Click Submit.