---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a record producer to capture Walk-up Experience appointment records

# Create a record producer to capture Walk-up Experience appointment records {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Capture Walk-up Experience appointment records by creating unique record
producers for your individual walk-up locations. The Appointment Booking Service
Configuration form contains required fields that refer to variables in the associated record
producer.

## Before you begin

Role required: appointment_booking_admin or admin

## About this task

In order to properly configure your walk-up location services for appointment
booking, you must first create a unique record producer for each walk-up location.
You must also add variable sets to the record producer. By creating the unique
record producer with appropriate variable sets, you can capture all your walk-up
appointment records for each location.

## Procedure

1. Navigate to AllService CatalogRecord Producers.
2. Click New to open the Record Producer New Record form.
3. Provide a unique name for the record producer in the Name field.
4. Search for and select Walk-up Appointment \[wu_appointment\] in the Table name field.
5. Provide a short description for added detail.
6. Click Submit.
7. Return to the Record Producers list and search for your newly created record producer.
8. Click to open your newly created record producer.
9. Scroll down the form and click to open the Variable Sets tab.
10. Select Edit to add the appropriate variable sets to the record producer.
11. Select and add the following variable sets to the record producer using the add button: <var class="keyword varname">sn_appointment_variable_set</var> and <var class="keyword varname">sn_walkup_variable_set</var>.
12. Click Save.

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