---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with Incident Communications Management

# Components installed with Incident Communications Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Incident Communications Management plugin (com.snc.iam), including tables and user roles.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles installed {#components-installed-with-icm__section_wly_yyh_wdb}

{#components-installed-with-icm__table_u1t_gb1_wdb__entry__3}

| Role title | Description | Contains roles |
|-|-|-|
| ia_admin | Can create, edit, or cancel incident communication plan, incident communication task, and manage contact information. Note: The role is available when you activate the Notify plugin. | * contact_admin * sn_comm_management.comm_plan_manager * notify_view {#components-installed-with-icm__ul_d3z_p5z_vdb} |
| sn_iam_admin | Configure all Incident Communications Management features including creating, editing, or canceling incident communication plan, communication task, and managing contact information. Additionally, this role can administer all Incident Communications Management capabilities. | ia_admin |
| contact_user | Can view contacts, contact definitions, contact responsibilities, and default overrides. | NA |
| contact_admin | Can create and edit contact definitions and contact responsibilities. | contact_user |
| sn_contact_admin | Configure all Contact Management features including creating and editing contact definitions, contact responsibilities, configuration of major incident (MI) users, recipient lists, and groups. | contact_admin |
| sn_tcm_admin | Configure all Task Communications Management features including communication plans and tasks. For more information, see [Components installed with Task Communications Management](https://www.servicenow.com/docs/access?context=components-installed-with-tcm&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). | * comm_plan_admin * comm_plan_mgr {#components-installed-with-icm__ul_rt2_41y_f3c} |
[ ]

{#components-installed-with-icm__table_u1t_gb1_wdb}

## Tables installed {#components-installed-with-icm__section_s1x_dzh_wdb}

{#components-installed-with-icm__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Impacted CI \[impacted_ci\] | The CIs impacted by the source CI in the incident communication plan. |
| Incident Communication Plan \[incident_alert\] | The Incident Communication Plan table extends from the Communication Plan table \[comm_plan\] so that the incident communication plan inherits any future enhancements made to the communication object. |
| Incident Communication Task \[incident_alert_task\] | The Incident Communication Task table extends the Communication Task table \[comm_task\]. |
[ ]

{#components-installed-with-icm__table_fbz_45z_vdb}