---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Automatically close an interaction in Service Operations Workspace

# Automatically close an interaction in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Automatically close the interaction when an incident linked is closed in Service Operations Workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Select Interaction Management.
3. Toggle the Close Interaction when linked Incident is resolved option.

## Result

The interaction record will be automatically closed in the Service Operations Workspace once the linked incident is closed.

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