---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# System properties for DEX Score

# Digital Experience Score properties {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the system properties to enable DEX Score application and set the company level target for the digital experience score.
These properties are available for Digital Experience Score.  
Note:  
To open the System Properties \[sys_properties\] table, enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
{#dexscr-dex-score-properties__table_cfk_tl1_jzb__entry__2}

| Property | Description |
|-|-|
| sn_dex_score.active | Controls the availability of the Digital Experience Score application on the instance. When true, the application's calculations, dashboard, and configurations are available for use. When false, the application is unavailable. * Type: true\|false * Default value: true * Other possible values: false {#dexscr-dex-score-properties__ul_lyh_vjm_wdc} |
| sn_dex_score.company_target_score | Organization's target for DEX score that you can see on the DEX Score dashboard. * Type: integer * Default value: 75 * Other possible values: Any whole number from 0 to 100. {#dexscr-dex-score-properties__ul_rvn_1km_wdc} |
[Table 1. Properties for Digital Experience Score]

{#dexscr-dex-score-properties__table_cfk_tl1_jzb}