---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure incident ticket page

# Configure incident ticket page {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the Incident ticket page from where users can view the details of an
Incident in Service Portal.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllStandard TicketStandard Ticket ConfigurationIncident.
2. Select the Incident record.
3. On the form, configure the fields.  
   {#config-inci-ticket-page__table_nsc_wyx_2mb__entry__2}

   | Field | Description |
   |-|-|
   | Table | Task-extended table for which you want to configure the standard ticket page. |
   | Active | Option to specify if the ticket configuration is active. |
   | Application | Application associated with the ticket configuration. |
   | State field | Any field of the task-extended table. By default, this field is mapped to the State field of the task-extended table. You have to configure the form to add this field. Note: You cannot add fields for any of the following information: * Number * Short description * Created date * Updated date * Watch list * Any user input such as comments and work notes {#config-inci-ticket-page__ul_axr_5jc_fmb} |
   | Info Region ||
   | Show 'Description' | Scenario where the request description should be displayed. Possible options are: * None * Always * When no variables {#config-inci-ticket-page__ul_zgp_fzx_2mb} Note: When displayed, you can expand and collapse the description. |
   | Advanced | Option to specify that a widget should be displayed in the info region. |
   | Info widget | Widget that should be displayed in the info region. This field appears only when the Advanced check box is selected. |
   | Info widget parameters | Comma-separated list of info widget parameters. This field appears only when the Advanced check box is selected. Note: Enter parameters in the format `key=value` separated by commas. For example, `table=incident, sys_id=current.sys_id`. To find the valid parameters, open the widget record in the [Service Portal](https://www.servicenow.com/docs/r/platform-user-interface/service-portal/service-portal-widgets.html) and review the client or server scripts for the accepted input options. |
   | Info fields | Fields that should be displayed in the info region. This field disappears when you select the Advanced check box. Note: You cannot add fields for any of the following information: * Number * Short description * Created date * Updated date * Watch list * State * Any user input such as comments and work notes {#config-inci-ticket-page__ul_rxz_nkc_fmb} |
   | Action Region ||
   | Action widget | Widget to specify the actions available in the info region. |
   | Action widget parameters | Comma-separated list of action widget parameters. Note: Use the same `key=value` format as Info widget parameters. |
   [Table 1. Ticket Configuration form]

   {#config-inci-ticket-page__table_nsc_wyx_2mb}  
   Note:  
   * By default, the Activity and Attachments type tab configurations are available for all standard configurations.
   * You cannot duplicate any tab type other than Custom.
   * You can configure a maximum of five tabs.
   * You can add only one of these tab types:
     * Variable Editor (Read-Only)
     * Variable Summarizer
     {#config-inci-ticket-page__ul_bwh_dlc_fmb}
   {#config-inci-ticket-page__ul_mh1_dfy_2mb}
4. Select and hold (or right-click) the header menu and select Save.
5. On the Tab Configurations related list, configure the fields.  
   {#config-inci-ticket-page__table_wdz_fcy_2mb__entry__2}

   | Field | Description |
   |-|-|
   | Type | Tab type based on which a widget is displayed. Possible options are: * None * Activity * Attachments * Custom * Variable Editor (Read-Only) * Variable Summarizer {#config-inci-ticket-page__ul_n3g_kcy_2mb} |
   | Tab name | Name of the tab. |
   | Application | Application associated with the ticket configuration. |
   | Order | Order in which the tab should be displayed in the tabs section. |
   | Visible | Conditions for the tab visibility. |
   | Widget | Widget that should be displayed in the tabs section. This field appears only when Custom is selected from Type. |
   | Widget parameters | Comma-separated list of tab widget parameters. This field appears only when Custom is selected from Type. |
   [Table 2. Tab Configuration form]

   {#config-inci-ticket-page__table_wdz_fcy_2mb}
6. On the Ticket Configuration form, select Update.

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