---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Problem Management

# Activate Problem Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Problem Management plugin (com.snc.problem) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.{#activate-prob-mgmt__activate-prob-mgmt-info}

## Before you begin

Role required: admin

## About this task

The Problem Management plugin activates these related plugins if they are not already active.{#activate-prob-mgmt__table_ppy_4s5_glb__entry__2}

| Plugin | Description |
|-|-|
| Problem Overview Homepage \[com.glideapp.report.itsm.problem.overview\] | This plugin delivers content for Problem Overview home page. |
[Table 1. Plugins for Problem Management]

{#activate-prob-mgmt__table_ppy_4s5_glb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-prob-mgmt__find-plugins-cmd}
{#activate-prob-mgmt__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-prob-mgmt__p_cb1_nfg_h1c}
   {#activate-prob-mgmt__find-plugin-cmd}
{#activate-prob-mgmt__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-prob-mgmt__activate-plugin}
{#activate-prob-mgmt__activate-plugin}{#activate-prob-mgmt__steps_rfx_bf1_2t}
* **[Components installed with Problem Management](https://servicenow-prod.fluidtopics.net/vBqdMrI0OBuiPxKImDWNKA)**   
  Several types of components are installed with activation of the Problem Management plugin, including tables.

**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then