---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure Walk-up Experience online check-in icon to appear on Service Portal

# Configure Walk-up Experience online check-in icon to appear on Service
Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Requesters can check into a walk-up location online via the Service Portal. You can
edit the Service Portal Home page to replace the general IT Get Help
support icon link with the Walk-up Experience online check-in support icon link.

## Before you begin

Service Portal for Enterprise Service Management (com.glide.service-portal.esm) must be activated.

Role required: sp_admin or admin

## About this task

To replace the Get Help icon link with the Walk-up Check-in icon link on the Service
Portal Home page, access Service Portal Designer. Alternatively, you can add a new
container to the Service Portal for the Walk-up Check-in icon link, so that the Get
Help icon link remains.  
Figure 1. Service Portal Home page with Get Help icon link

## Procedure

1. Navigate to AllService PortalService Portal Configuration.
2. Click the Designer tile on the configuration page.
3. Select the Service Portal index page to edit.
4. Ensure you are in edit mode by verifying that Edit is highlighted as active in the Service Portal Designer banner.  
   In edit mode, you can add a new container for the Walk-up Check-in icon link or edit an existing container, depending on where you want to place the icon link.
5. To edit an existing container, select the Get Help icon link container.
6. Click the edit icon in the upper right corner.
7. Edit the form fields with the following data and presentation details.  
   {#add-walkup-checkin-icon-to-servport__table_v5g_3sr_h2b__entry__2}

   | Fields | Configuration input |
   |-|-|
   | Data |   |
   | Type | Select Page to embed the walkup_online_checkin page with widget on the icon link. |
   | Page | Select walkup_online checkin. |
   | Presentation |   |
   | Title | Enter <kbd class="ph userinput">Walk-up Check-in</kbd>. |
   | Short description | Enter details about the icon link, that you want displayed, such as <kbd class="ph userinput">Check in to an IT walk-up location to make a request or report a problem. </kbd> |
   | Bootstrap color | Select Default. |
   | Bootstrap class name | Enter a class name or leave this field empty. |
   | Glyph | Select a glyph or you can select the empty glyph to bypass this field. |
   | Template | Select Circle Icon. |
   [ ]

   {#add-walkup-checkin-icon-to-servport__table_v5g_3sr_h2b}
8. Click Save.  
   The Service Portal Home page opens in edit mode. The online Walk-up Check-in icon link with your selected glyph image and description displays in place of the former Get Help icon link.  
   Figure 2. Service Portal Home page with Walk-up Check-in icon link
9. Navigate to Service PortalService Portal Home to verify and test the newly created Walk-up Check-in icon link.
10. To add the Walk-up Check-in icon link to a new container, refer to [Create and edit a page
    using the Service Portal Designer](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
11. Edit the container form fields with the same data and presentation information as detailed above in the form configuration input descriptions and follow the remaining relevant steps.

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