--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Components installed # Components installed with Task Intelligence for ITSM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications. ## Roles installed {#components-installed-ti-itsm__section_bmk_tjf_cyb} {#components-installed-ti-itsm__table_cmk_tjf_cyb__entry__3}{#components-installed-ti-itsm__table_cmk_tjf_cyb__entry__4}{#components-installed-ti-itsm__table_cmk_tjf_cyb__entry__7}{#components-installed-ti-itsm__table_cmk_tjf_cyb__entry__10} | Role title \[name\] | Description | Contains roles | | Task Intelligence Admin \[sn_itsm_ml_task.ti_admin\] | Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models. | * sn_incident_read * sn_ti_admin.tia_admin {#components-installed-ti-itsm__ul_d3z_p5z_vdb} | | Task Intelligence Analyst \[sn_itsm_ml_task.ti_analyst\] | Views and monitors Task Intelligence models through the Analytics dashboard. | * sn_incident_read * sn_ti_admin.tia_analyst {#components-installed-ti-itsm__ul_lng_g4g_cyb} | | Task Intelligence User \[sn_itsm_ml_task.ti_user\] | View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models. | * sn_incident_read * sn_ti_admin.tia_user {#components-installed-ti-itsm__ul_rl4_ttj_jhc} | |-|-|-| [Table 1. Role description] {#components-installed-ti-itsm__table_cmk_tjf_cyb} ## Tables installed {#components-installed-ti-itsm__section_fmk_tjf_cyb} {#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__2}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__3}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__5}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__7}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__9}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__11}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__13}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__15}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__17}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__19}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__21}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__23}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__25}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__27}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__29}{#components-installed-ti-itsm__table_gmk_tjf_cyb__entry__31} | Table | Description | | Task Intelligence Admin Template \[sn_ti_admin_template\] | Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information. | | Task Intelligence Admin Help \[sn_ti_admin_help\] | Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page. | | Task Intelligence Admin Feature \[sn_ti_admin_feature\] | High-level business unit feature for incident categorization and incident field detection. | | Task Intelligence Admin Statistic \[sn_ti_admin_statistic\] | Groups statistic cards to a template and UI page. | | Task Intelligence Admin Page \[sn_ti_admin_page\] | Records of URL page fragments that are referenced in the help table. | | Task Intelligence Admin Statistic Card \[sn_ti_admin_statistic_card\] | Stores the statistic card's three-line scriptable content and its card description used in a card flip or tooltip. | | Task Intelligence Admin Solution \[sn_ti_admin_solution\] | Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification. | | Task Intelligence Admin Model Prediction \[sn_ti_admin_model_prediction\] | Stores the model test prediction for prebuilt models. | | Task Intelligence Admin Tag \[sn_ti_admin_tag\] | Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models. | | Task Intelligence Admin Implementation Detail \[sn_ti_admin_implementation_detail\] | Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users. | | Task Intelligence Admin Model \[sn_ti_admin_model\] | Stores the snapshot configuration view of the production and staging models for a solution. | | Task Intelligence Admin Context \[sn_ti_admin_context\] | Contains context-specific data from monitoring graphs that show different model performance. | | Task Intelligence Admin Application Page \[sn_ti_admin_application_page\] | Contains data related to the application page, fields, and forms. | | Task Intelligence Admin Landing Card \[sn_ti_admin_landing_card\] | Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM. | | Task Intelligence Admin Landing Page \[sn_ti_admin_landing_page\] | Contains information related to the landing page of the admin console. | |-|-| [Table 2. Table description] {#components-installed-ti-itsm__table_gmk_tjf_cyb} ## Store applications installed {#components-installed-ti-itsm__section_zbw_kng_cyb} {#components-installed-ti-itsm__table_acw_kng_cyb__entry__2}{#components-installed-ti-itsm__table_acw_kng_cyb__entry__3}{#components-installed-ti-itsm__table_acw_kng_cyb__entry__5} | Store application | Description | | Advanced Recommended actions for ITSM \[com.snc.uib.sow_itsm_ra_advanced\] | Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues. | | Task Intelligence Admin Console \[com.sn_ti_admin\] | Enables you to setup, manage, and monitor incident prediction models that help categorize incidents. | |-|-| [Table 3. Store application description] {#components-installed-ti-itsm__table_acw_kng_cyb}