---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Assign a survey to agents or groups

# Assign a survey to agents or groups {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign a published survey to agents or groups so that they can take the
survey.

## Before you begin

Role required: sn_wfo_cfg_ws.manager

## About this task

## Procedure

1. Navigate to WorkspacesManager Workspace.
2. Select the Coaching icon (![Coaching icon]()).
3. Assign a survey to an agent or a group.  
   Note:  
   You can only assign surveys that are in the Published state.
   1. Select Assign Survey.  
      The Assign a new survey pop-up appears.
   2. Assign the survey to an agent or a group.  
      * To assign the survey to a group, in the Assign at group level field, add the groups to which you want to assign the survey.
      * To assign the survey to agents, in the Assign to specific team members field, add the individual members of the team to which you want to assign the survey.
      {#assign-survey-user-group-wfo-itsm__ul_gn1_3sh_htb}
   3. Select Assign.  
      The survey is assigned to the agent. When agents complete the survey, you can select View Scorecard and analyze reports from the survey.

   {#assign-survey-user-group-wfo-itsm__substeps_ew1_zcf_2tb}  
   Agents receive a notification when a survey is assigned to them.

*[\>]: and then