---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration Services for ITSM Mobile Agent

# Collaboration Services for ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Collaboration services provide a way to communicate and collaborate in real time. You
can directly use a collaboration tool from an incident, incident task, and major incident
records.  
Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), Notify connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use collaboration services on ITSM Mobile Agent.

* [Collaboration with incidents](https://servicenow-prod.fluidtopics.net/EjMTWaDhoTtxr8X6dM9gYw "Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.")

  Initiate and manage the
  collaboration for incident records from the ITSM Mobile Agent app.
* [Collaboration with incident tasks](https://servicenow-prod.fluidtopics.net/wJdtyf2DeNh_qY2ut7dFiA "Initiate and manage the collaboration for incident task records from the ITSM Mobile Agent app.")

  Initiate and manage the
  collaboration for incident task records from the ITSM Mobile Agent
  app.
* [Collaboration with major incidents](https://servicenow-prod.fluidtopics.net/Hgba5Yi7NEtXPbTumMOjGw "Initiate and manage the collaboration for the major incident records from the ITSM Mobile Agent app.")

  Initiate and
  manage the collaboration for major incident records from the ITSM Mobile
  Agent app.
{#collaboration-itsm-mobile-agent__ul_tpt_zd1_g4b}