---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Work on Walk-up interaction

# Work on Walk-up interaction {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage your Walk-up appointments in Agent Workspace.

## Before you begin

Role required: sn_walkup.walkup_technician or admin

## Procedure

1. Navigate to AllWorkspace ExperienceAgent Workspace Home.
2. Select Inbox from the side bar.
3. Set your status as Available.  
   A Walk-up interaction task is automatically pushed in your inbox, if you do not already have any walk-up interactions assigned to you.
4. Select Accept.
5. On the details page, select one of the following options.

   | Option | Description |
   | Abandon | Reject the Walk-up interaction |
   | Accept | Accept the Walk-up interaction |
   |-|-|

   {#work-on-walk-up-interaction__choicetable_vwn_4gd_xsb}
6. If you already have interactions assigned to you, navigate to ListsWalk-upMy Assigned Walk-ups.
7. From the Walk-up list, select Location Kiosk.
8. Select a kiosk assigned to the location from the list.
9. On the Walk-up Location Kiosk page, select Check-in.  
   Note:  
   Walk-up location kiosks are displayed only when the Show kiosk option is enabled.
10. On the My Assigned Walk-ups page, select the Walk-up interaction assigned to you.
11. After you have fulfilled or resolved the request, set the state of the Walk-up interaction to Closed Complete.

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