---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring Major Incident Management in Service Operations Workspace

# Configuring Major Incident Management in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the features in Major Incident Management to use and manage major incidents in Service Operations Workspace.

## Configuration overview {#configuring-mim-in-sow__section_xfk_fnv_y1c}

Admin Center enables you to configure the following features in Major Incident Management:

* Major incident manager roles
* Major incident trigger rules
* Communication templates and plans
* Playbooks
* Email notifications
* Timeline configurations for a post incident report
{#configuring-mim-in-sow__ul_h4z_fnv_y1c}