---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set the refresh interval for Success Dashboard indicators

# Set the refresh interval for Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the refresh interval to calculate the number of incidents deflected within the defined time range when a user reads the KB article recommended by the Virtual Agent.

## Before you begin

Role required: sn_sd.success_dashboard_admin

## Procedure

1. Navigate to AllSuccess DashboardGetting Started.
2. Select Review and Configure in Configure Knowledge deflection card.
3. Select Settings tab.
4. Select a deflection pattern under Knowledge deflection.
5. Select Edit.
6. Update the value in Window field.  
   This is the refresh interval for the report to be executed.
7. Right-click on the header and select Save.
* **[Configure the knowledge base for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/E92daKPkNGx~RRfvNugP~w)**   
  Include only the relevant knowledge bases related to IT while determining the Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.

*[\>]: and then