---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Maximise the benefits

# Maximise the benefits of using the ITSM Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ITSM Success Dashboard indicators to measure the performance of your ITSM implementation using the Key Performance Indicators (KPIs) defined.
* **[Monitoring the KPIs of your ITSM implementation](https://servicenow-prod.fluidtopics.net/JomOH6XkmMlU8vrWO5el8g)**   
  View and monitor the ITSM Success Dashboard indicators to measure the performance of your ITSM implementation using the Key Performance Indicators (KPIs) defined by ServiceNow.
* **[Share the Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/nqV~XgmzQHzcZPwWC7ZiKQ)**   
  Share the Success Dashboard indicators with your respective leadership teams, ITSM or HR to view the dashboard and measure the performance of their respective implementations.
* **[Benchmarks for Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/Q1VndQo523HV4ZBFQvP2WQ)**   
  You can view the global benchmark score for the Success Dashboard KPIs and trends along with comparative insight relative to the customers using Success Dashboard.
* **[Estimated Cost Savings for Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/AVtOvc8Ljz0ULIewOQ5gEA)**   
  Estimated Cost Savings provides the data to measure the success of the product by calculating the total amount saved by the agents for Virtual Agent, Knowledge, and Service Catalog.
* **[View metrics for selected period in ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/0QwyuxLUugDHLC04iVORkA)**   
  View the Key Performance Indicators (KPIs) metrics on the ITSM Success Dashboard for a selected period to analyze the performance.
* **[Create target for the KPI in the Success Dashboard](https://servicenow-prod.fluidtopics.net/B_iGeTEK9WOzASDpXA77Cw)**   
  Create a target for a KPI to be on par with the benchmark score or the organizational targets.