---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Walk-up Experience on Now Mobile

# Walk-up Experience on Now Mobile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create and manage your appointments for a walk-up venue like the Tech Lounge
when you use the ServiceNow®
Walk-up Experience on the Now® Mobile app on your own mobile
device.

With the Now® Mobile app, you can use your mobile device to book
appointments, see where you are in a queue, and cancel or modify your appointments for the Tech
Lounge. You will never miss an appointment again. You will get reminders about your upcoming
appointments and notifications if your appointment changes.
* **[Book an appointment at a Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/k90Fj8cYSQ5akYardeqQDg)**   
  Book an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app.
* **[Modify an appointment at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/FxK3G1qHRhNy_My9UP9Ptw)**   
  Edit or cancel an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app on your mobile device.
* **[Join a queue at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/0JFFYD0fAyLdV7uoALPIAg)**   
  Join a queue at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app for immediate assistance with an issue.
* **[Leave a queue at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/k~inufiaiUfKYNPaC1qvDg)**   
  Leave a ServiceNow Walk-up Experience Tech Lounge queue at any time by using the Now® Mobile app on your mobile device.