---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Map the password reset process

# Map the password reset process {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Map the password reset process to verify the identity of the user requesting a password reset.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceOverview.
2. On the Admin Center page, do one of the following:  
   * In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   * In the Configurations tab, select Service Desk Assisted Password Reset card.
   {#map-password-reset-process-pr-sow__ul_d2f_cvl_zbc}
3. On the Verification Settings card, select Process mapping for Verification(s).  
   The default process mappings are displayed.
4. Select New to create a new process mapping.
5. On the form, fill in the fields.  
   {#map-password-reset-process-pr-sow__table_pch_kjn_zbc__entry__2}

   | Field | Description |
   |-|-|
   | Process | Option to select the process for password reset verification. |
   | Verification | Option to select the verification method. |
   [Table 1. Process mapping]

   {#map-password-reset-process-pr-sow__table_pch_kjn_zbc}
6. Select Submit.
{#map-password-reset-process-pr-sow__steps_lm2_yjn_zbc}

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