---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Export an incident prediction model

# Export an incident prediction model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Export either the Similar Incidents or Incident Categorization model model in Task Intelligence for ITSM to another instance so you can use the model in the other instance without recreating the model from scratch.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllTask Intelligence for ITSMSetup.
2. In the Models list, select the menu (![Menu icon]()) icon of the model you want to export, and then select Export model.  
   A new tab opens with authentication steps.
3. Select Allow.

## Result

The XML file of your model downloads to your browser.

## What to do next

You can use the XML file to transfer the model to another instance using update sets. For more information update sets, see [System update sets](https://www.servicenow.com/docs/access?context=system-update-sets&version=australia&pubname=australia-application-development&ft:locale=en-US).

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