---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure an indicator to display in the Overview tab

# Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a system property to display the desired indicator in the Coaching Overview tab in the Coaching application.

## Before you begin

Set the map application scope to Coaching. For information on how to set the scope, see [Set map application scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## About this task

Replace the existing indicator with any Performance Analytics indicator that has the Assigned to and Assignment group breakdowns to display in the Coaching Overview tab in the Coaching application.

## Procedure

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the following field values.  
   {#add-property-coaching-quality-indicator__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Suffix | sn_coaching.coaching_overview_default_quality_indicator |
   | Application scope | Coaching |
   | Type | String |
   | Value | {"title": "\<name\>", "sys_id": "\<sys id\>"} where \<name\> is the name of the indicator that you want to display in the Coaching Overview tab and \<sys id\> is the [unique record identifier](https://www.servicenow.com/docs/access?context=c_UniqueRecordIdentifier&version=australia&pubname=australia-platform-administration&ft:locale=en-US) (sys_id) of the indicator. Example: * Name: % of P1 incidents resolved on first call. * Sys ID: 0423e59387401010ca99e12397cb0bbb {#add-property-coaching-quality-indicator__ul_wck_lw2_h4b}{"title": "% of P1 incidents resolved on first call", "sys_id": "0423e59387401010ca99e12397cb0bbb"} |
   | Read roles | sn_coaching.coach |
   [ ]

   {#add-property-coaching-quality-indicator__table_yfh_h3p_f4b}
4. Click Submit.  
   The configured indicator replaces the existing indicator in the Overview tab in the Coaching application in Workforce Optimization for ITSM.

   The image below show an example of the configured indicator displayed in the Coaching Overview tab.