---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Working with contextual search

# Working with contextual search {#ariaid-title1}

Release version: Australia  
Updated June 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Contextual search display results on forms and record producers based on the text that
you provide in a field.  
Note:  
Contextual Search is available for problems in instances starting with the Madrid release. Existing users can request to activate the Problem Management general guidelines --- Madrid plugin (com.snc.best_practice.problem.madrid).  
You can:

* Find articles using the Related Search field. The articles can be based on any category that you select from the list.
* Use the list next to the Related Search field to select the category such as Knowledge (All), Pinned Articles, Incidents, Open Problems, and Resolved Problems.  
  Note:  
  To display articles in the Pinned Articles category, a knowledge manager must add them to featured content in Knowledge Management. For more information, see [Add a knowledge article to featured content](https://www.servicenow.com/docs/access?context=t_PinAnArticle&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* Attach the article in the NotesWork notes if your search result displays knowledge articles.
{#problem-with-contextual-search__ul_otz_rg4_1gb}
**Related topics**   

* [Contextual search overview](https://www.servicenow.com/docs/access?context=c_ContextualSearch&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

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