---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add deep linking support to ITSM Mobile Agent

# Add deep linking support to ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deep linking enables instances to support direct communication to a messaging
application from a particular record in the system.

## Before you begin

Role required: itil, itil_admin, or admin

## About this task

You need to assign the deep linking support on the Mobile Studio.

## Procedure

1. Log in to your instance.
2. In the Navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table appears.
3. Open the record for glide.sg.allowed_external_deeplinks.
4. In the form, match the following values:  
   {#deep-link-itsm-mobile-agent__table_nyc_x5w_24b__entry__2}

   | Field | Value |
   |:-|:-|
   | Name | glide.sg.allowed_external_deeplinks |
   | Type | String |
   | Value | Slack,Teams |
   [Table 1. System Properties table]

   {#deep-link-itsm-mobile-agent__table_nyc_x5w_24b}
5. Click Save.