---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage recipients in a communication task

# Manage recipients in a communication task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.

## Before you begin

Role required: major_incident_manager, ia_admin, itil, or admin

## Procedure

1. On an incident record, select the Communicate tab.
2. Select Manage recipients.  
   You can also select the More actions (![More action icon]()) icon for a communication task and then select Manage recipients.
3. On the Manage recipients pop-up window, fill in the details.  
   {#manage-recipients-mim-sow__table_sch_g4g_z1c__entry__2}

   | Field | Description |
   |-|-|
   | Communication | Communication plan that is associated with the communication task for which you want to manage recipients. Note: When you select the More actions icon (![More action icon]()) for a communication task and then select Manage recipients, the communication plan associated the selected communication task is selected by default. When you select the Manage recipients option directly from the Communicate tab, you must select the communication plan. |
   | Add recipients | User, user group, or list of recipients to whom the communication is sent. |
   | Designate role | User role of the recipients. |
   | Add | Button to add the recipients and the user role to the Recipients field. |
   | Recipients | User, user group, or list of recipients with the user role. You must use the Add button to add the recipients and the user role to this field. |
   [Table 1. Manage recipients]

   {#manage-recipients-mim-sow__table_sch_g4g_z1c}
4. Select Save.