---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Quick start tests for On-Call Scheduling

# Quick start tests for On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Validate that On-Call Scheduling still works after you make any
configuration change such as apply an upgrade or develop an application. Copy and
customize these quick start tests to pass when using your instance-specific
data.

## On-Call Scheduling {#quick-start-tests-oncallscheduling__section_ygv_ssq_4jb}

Activate the On-Call Scheduling
plugin (com.snc.on_call_rotation) to run the On-Call Scheduling quick start tests.{#quick-start-tests-oncallscheduling__quicl-start-tests-oncall-scheduling}  
{#quick-start-tests-oncallscheduling__table_pdl_rh4_4jb__entry__3}

| Test | Description | Release version |
|-|-|-|
| On-Call: Verify request time-off when PTO approval preferences is Not allowed | Verify whether you can request a time-off when PTO approval preferences is set to Not allowed | Orlando |
| On-Call: Create overlapping shifts without selecting a template | Verify whether you can create overlapping shifts without selecting a template. | Orlando |
| On-Call: Create overlapping shifts when allow shift overlap is set to No | Verify whether you can create overlapping shifts when Allow overlap is set to No. | Orlando |
| On-Call: Request time-off when PTO approval preferences is with approval | Verify whether you can request a time-off when PTO approval preference is With approval. | Orlando |
| On-Call: Assign shift managers for maintaining on-call schedules. | Verify whether shift managers can maintain on-call schedules. | Orlando |
| On-Call: Search on-call schedules by user name | Verify whether you can search for on-call schedules by user name. | Orlando |
| On-Call: Search on-call schedules by group name or schedule name | Verify whether you can search for on-call schedules by group name or schedule. | Orlando |
| On-Call: Roster details for overlapping shifts with the escalation rule 'Escalate to incoming shift' | Verify the roster details for overlapping shifts when the escalation rule is set to Escalate to incoming shifts. | Orlando |
| On-Call: Calendar preview with timezone options | Verify whether the calendar preview is available with the timezone options. | Orlando |
| On-Call: Create overlapping shifts by selecting a template | Verify whether you can create overlapping shifts by selecting a template. | Orlando |
| On-Call: Show active shifts |   | Orlando |
| On-Call: Make shift draft/publish form shift form | Verify whether you can publish/unpublish a shift and alternate between making the rota Draft and Publish state from the form. | Orlando |
| On-Call: Roster Details for overlapping shifts with the escalation rule 'Escalate to outgoing shift' | Verify the roster details for overlapping shifts when the escalation rule is set to Escalate to outgoing shifts. | Orlando |
| On-Call: Roster Details for overlapping shifts with the escalation rule 'Escalate to all shifts' | Verify the roster details for overlapping shifts when the escalation rule is set to Escalate to all shifts. | Orlando |
| On-call: Verify On-Call workbench | Test to verify the On-Call workbench layout. | Orlando |
| On-call: Hide or show shifts | Verify whether you can hide or show shifts from On-Call calendar | Orlando |
[Table 1. On-Call: On-Call scheduling ATF Suites]

{#quick-start-tests-oncallscheduling__table_pdl_rh4_4jb}

To learn more about On-Call Scheduling, see [On-Call
Scheduling](https://servicenow-prod.fluidtopics.net/00Qz6chZn3_jkDF74s931g "The On-Call Scheduling application identifies the assigned and available member of a support group, for example, when assigning an incident.").{#quick-start-tests-oncallscheduling__p_ajf_nfg_h1c}
**Related topics**   

* [Quick start tests](https://www.servicenow.com/docs/access?context=quick-start-tests&version=australia&pubname=australia-application-development&ft:locale=en-US)