---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Recalculate SLA times automatically

# Recalculate SLA times automatically {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By default when a user opens a task, the SLA timing information for that task is not
automatically recalculated.

## Before you begin

Role required: admin

## About this task

You can enable this information to be automatically recalculated each time the task
is opened, to provide current information rather than information from the last
scheduled job.

## Procedure

1. Go to Service Level ManagementPropertiesSLA Engine.
2. For the Recalculate Task SLA records when a task's form is displayed property, select the Yes check box.  
   Note:  
   This property is disabled by default because there is a potential performance impact when several users concurrently open tasks.
3. Click Save.

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