---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enabling dialog intelligence

# Enabling dialog intelligence {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable support for dialog intelligence in ITSM Virtual Agent to let the Virtual Agent dynamically react to user utterances and modifications during your conversation.

The IT Service Management topics leverage the latest platform Dialog Acts enhancements by changing the toggle from node-level to the topic-level. The Dialog Acts enhancement is enabled for all the topics available in Virtual Agent and Virtual Machine applications.

For more information about Dialog Acts enhancements on the ServiceNow AI Platform, see [Dialog Acts for Virtual Agent](https://www.servicenow.com/docs/access?context=c_dialog-acts&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).