---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage time-off requests with On-Call Scheduling

# Manage time-off requests with On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Time-off requests tab to approve or reject the time-off request that you've received.

## Before you begin

Role required: rota_Manager

## Procedure

1. Open the ITSM Mobile Agent app and tap My team.
2. On the On-call Schedule tab, tap Time-off requests.  
   A list of time-off requests is displayed. The list is divided into pending and completed requests.
3. Tap Approve or Reject the time-off requests that you've received.  
   Note:  
   Add a reason for the time-off request rejection.
4. Tap the filter icon (![Filter icon.]()) to view specific time-off requests.
5. Tap the menu icon (![Icon menu.]()) and select Request time-off to go to the Request time-off form.
6. Complete the required fields on the form and tap Submit.