---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedules within SLA

# Schedules within SLA {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Schedules within SLA enable you to define the time periods during which the SLAs
accumulate business time.

Schedules are typically based on the working hours of the resource or departments to whom a
task is allocated. When you define an SLA, you can select a schedule during which the SLA will
accumulate business time. You can specify the schedule that each SLA must use in the SLA
definition form.

## Schedules in SLA definitions

You can specify the schedule to be used when creating new task SLAs in the Schedule source field. You can specify one of the following options:

* No schedule: If the No Schedule option is selected, the SLA will calculate based on a 24 x 7 schedule.
* SLA definition: If the SLA definition option is selected, the Schedule drop-down list appears.
* Schedule: Specify the hours during which the SLA timer runs. These set of schedules are defined in the core configuration. For example, you can select a schedule of 8-5 weekdays or 8-5 weekdays excluding holidays.
* Task table field: This option picks its title from the option selected in the Table field earlier on the SLA Definition form. For example, if Incident is selected in the Table field, then this option appears as Incident field. If the Task table field option is selected, the Schedule source field drop-down list appears.
* Schedule source field: This option allows you to select the appropriate field from the task such as an incident or problem that will provide the schedule. For example, Configuration item \> Schedule.
{#c_SLASchedule__ul_o1p_rt3_b5}
**Related tasks**   

* [Create an SLA definition](https://servicenow-prod.fluidtopics.net/VjdZWS94BLQajtyl5XK5jg "Create SLA definitions to set the conditions under which SLAs attach, pause, stop, and reset on task records. Use them to track and enforce service commitments across your organization.")