---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure webhooks in Jira manually

# Configure webhooks in Jira manually {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure webhooks in your Jira Server or Jira Cloud instance to send sync notifications to the DevOps Change Velocity application.

## Before you begin

Role required:

* sn_devops.admin or sn_devops.tool_owner in DevOps Change Velocity.
* Jira admin role in your Jira Server or Jira Cloud instance.
{#config-webhooks-jira-manually__ul_dv3_t4k_w1c}

## About this task

If you have connected your Jira tool using OAuth 2.0 based authentication, the webhooks are created for the OAuth 2.0 integration app in Jira when you configure automatically, whereas if you have
connected using basic authentication, the webhooks are created for all your projects in Jira. If you choose to configure the webhooks manually for a Jira tool created using OAuth 2.0 based authentication, a duplicate webhook
may get created.

## Procedure

1. In DevOps Change Velocity, in the Configure to send data playbook activity, select Configure manually when configuring the tool instance to send data.  
   Note:  
   You can also access manual configuration from the Jira tool record in DevOps Change Velocity. From the tool record, select ConfigureConfigure manually.
2. Copy the Webhook URL field from the ServiceNow instance connection details for Jira.  
   Note:  
   Select Copy in the appropriate field to copy the value to your clipboard. The field label changes to Copied, but you can copy multiple times.
3. Navigate to:  
   * For Jira Server navigate to AdministrationSystemWebHooks.
   * For Jira Cloud instance, navigate to SettingsSystemWebHooks.
   {#config-webhooks-jira-manually__ul_gcl_crk_w1c}
4. Select Create a WebHook.
5. Enter the details for the webhook.  
   {#config-webhooks-jira-manually__table_hlj_qrk_w1c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a name for the webhook. |
   | Status | Select Enabled. |
   | URL | Paste the Webhook URL copied from DevOps Change Velocity. * Modify the copied webhook URL to reflect the code capability. For example, <kbd class="ph userinput">https://&lt;your_instance&gt;.service-now.com/api/sn_devops/v2/devops/tool/code?toolId=&lt;your_toolID&gt;?ni.nolog.token=&lt;Secure Token&gt;</kbd> * Append the token to the end of the webhook URL. {#config-webhooks-jira-manually__ul_d4l_djp_y1c} |
   | Events | Select the events to be tracked. For example: |
   [ ]

   {#config-webhooks-jira-manually__table_hlj_qrk_w1c}
6. Select Create.  
   If you want to test the webhook, see the section on Jira in [Test webhooks manually](https://servicenow-prod.fluidtopics.net/GIRmNxf2~GCaOuNvgg7NpA "For tools including GitLab, Rally, Split.io, Jira, Bitbucket, and Argo CD, you have to test webhooks manually if there is any issue with the connection.").

*[\>]: and then