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# Microsoft Teams call quality monitoring overview

# Microsoft Teams call quality monitoring overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues.

## Microsoft Teams call quality monitoring overview video {#microsoft-teams-call-quality-monitoring-overview__section_zdh_1k5_rhc}

## Benefits of monitoring Microsoft Teams call quality {#microsoft-teams-call-quality-monitoring-overview__section_w15_mfr_qhc}

DEX advanced monitoring for Microsoft Teams call quality provides the following benefits:

* Quickly identify and troubleshoot issues that impact audio, video, and meeting performance to ensure consistent, high‑quality communication.
* Access historical call analytics to pinpoint network, device, or configuration problems without lengthy investigation cycles.
* Detect patterns or recurring issues early, such as poor Wi‑Fi coverage or bandwidth constraints, and take corrective action before they affect a wide user base.
* Use call quality data to assess network performance and make informed decisions about bandwidth planning, and routing.
* Ensure Microsoft Teams operates at optimal performance across locations by monitoring packet loss, jitter, latency, and device health.
* Gain actionable insights through dashboards and reports, enabling IT teams to validate improvements and track organizational communication health.
* Reduce help desk tickets related to meeting and calling issues by proactively resolving root causes.

{#microsoft-teams-call-quality-monitoring-overview__ul_gwz_z41_1jc}

To monitor Microsoft Teams call quality, see [Monitor Microsoft Teams call quality](https://servicenow-prod.fluidtopics.net/z~wALZJUePX7aqaZJcMOBg "Enable advanced monitoring of Microsoft Teams call quality with DEX for Microsoft 365. Track and analyze call performance for a specific user.").