Microsoft Teams call quality monitoring overview
Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues.
Microsoft Teams call quality monitoring overview video
Benefits of monitoring Microsoft Teams call quality
DEX advanced monitoring for Microsoft Teams call quality provides the following benefits:
- Quickly identify and troubleshoot issues that impact audio, video, and meeting performance to ensure consistent, high‑quality communication.
- Access historical call analytics to pinpoint network, device, or configuration problems without lengthy investigation cycles.
- Detect patterns or recurring issues early, such as poor Wi‑Fi coverage or bandwidth constraints, and take corrective action before they affect a wide user base.
- Use call quality data to assess network performance and make informed decisions about bandwidth planning, and routing.
- Ensure Microsoft Teams operates at optimal performance across locations by monitoring packet loss, jitter, latency, and device health.
- Gain actionable insights through dashboards and reports, enabling IT teams to validate improvements and track organizational communication health.
- Reduce help desk tickets related to meeting and calling issues by proactively resolving root causes.
To monitor Microsoft Teams call quality, see Monitor Microsoft Teams call quality.