---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get field recommendations

# Get field recommendations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get incident field recommendations in Service Operations Workspace while creating or updating incidents.

## Before you begin

Role required: admin

## About this task

* Field recommendations are only available in the Advanced Recommended actions for ITSM application, which requires the ITSM Pro package subscription.
* The recommendations associated with field recommendations must be active.
* The field recommendations must be configured in the Recommended Actions. For more information, see [Create a field recommendation in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-field-recs-create&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
{#get-field-recommendations__ul_x24_rqf_cyb}

## Procedure

1. Navigate to AllWorkspace ExperienceWorkspacesService Operations Workspace.
2. Perform one of the following actions to start creating an incident.

   | Option | Description |
   | From the List menu | 1. From the primary navigation, select the list icon (![List icon]()). 2. Select the add icon (![add icon]()) next to the List tab. 3. Select New Incident. {#get-field-recommendations__ol_ggy_vtp_5sb} |
   | From an incident list | 1. Navigate to a list of incidents. Note: The following lists are available for incidents: * Assigned to me * Unassigned * Open * Resolved * All {#get-field-recommendations__ul_qvd_55p_5sb} 2. Select New. {#get-field-recommendations__ol_xhy_xlk_5sb} |
   | From an interaction | 1. Open an interaction. 2. From the record page, select Create incident. {#get-field-recommendations__ol_bmy_1mk_5sb} |
   |-|-|

   {#get-field-recommendations__choicetable_vrd_rrt_tsb}
3. In the Description field and the Short description field, enter a description and a short description for the incident.
4. Perform one of the following actions to get the field recommendations:  
   * If you're on a version prior to 4.2, then press the tab key to get the field recommendations.The fields are auto-filled or recommended based on the output defined in the recommendation.

   * If you're using a version after 4.2, select the required fields to see the field recommendations in the drop-down list.

   {#get-field-recommendations__ul_av1_msy_5zb}

*[\>]: and then