---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Problem Management models

# Enable Problem Management models {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the Problem Management models system property so that you can create and use custom models.

## Before you begin

The com.snc.problem_management.models.enabled system property is enabled by default for new customers starting from the Yokohama release.

See considerations for enabling and disabling Problem Management models at [Problem Management models](https://servicenow-prod.fluidtopics.net/jb0xFy7CIgh8iXdMEijadg "You can use Problem Management models to tailor processes for specific use cases.").

Role required: admin

## Procedure

1. Navigate to AllSystem PropertiesAll Properties.
2. From the Name column, search for <kbd class="ph userinput">*models</kbd>.
3. Select the com.snc.problem_management.models.enabled system property.
4. Set the Value field to True.
5. Select Update.

## Result

Problem Management models are enabled.
**Previous topic:** [Categorize a problem as a major problem](https://servicenow-prod.fluidtopics.net/qit7wpIMUI2wQnHdqqipFg "You can prioritize a problem and highlight that it needs a review.")  
**Next topic:** [Create a problem model](https://servicenow-prod.fluidtopics.net/mml8YSRrCvFH1nmgr~ZQFA "Create custom Problem Management models with states and transitions tailored to your use cases.")

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