---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Usage metrics

# Desktop Assistant usage metrics {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The usage metrics dashboard helps you track device connection status, user login status, application version, and the number of incidents created in the Desktop Assistant application. These metrics help you monitor activity between the application and your ServiceNow instance.
{#dex-desktop-exp-dashboard__table_hqf_5xk_1xb__entry__3}

| Cards | Description | Source table |
|-|-|-|
| Connection Status | Shows whether the device is connected to a ServiceNow instance. Note: If a user remains inactive for 6 hours, their connection status is considered as "down", even if they're still logged in but not active. This information helps you troubleshoot connectivity issues and make sure that the device is able to access the resources it needs. | DEX Desktop Assistant \[sn_dex_desktop_exp\] |
| Logged in | Indicates whether a user is logged in to the device or not. The login status of a user is updated when they either log in or log out. This information helps you determine whether the device is in use or not and track user activity over time. | DEX Desktop Assistant \[sn_dex_desktop_exp\] |
| Desktop Assistant Version in use | Displays the current version of Desktop Assistant running on user devices. This information can help you confirm that the application is up to date and identify any potential compatibility issues with the OS or other applications. | DEX Desktop Assistant \[sn_dex_desktop_exp\] |
[Table 1. Desktop Assistant usage metrics dashboard]

{#dex-desktop-exp-dashboard__table_hqf_5xk_1xb}

To return to the usage metrics page or the administration page, where you can access usage metrics, see [View Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/No~E6K9rZNymX4_0xj9DPQ "As a DEX administrator, view Desktop Assistant usage metrics of end users.") or [DEX Administration](https://servicenow-prod.fluidtopics.net/G4HfBkAH8KGlE8RVYeC7Fg "The DEX Application and Device Health Administration tab provides you with essential tools to manage and monitor the system.").