---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Benchmarks roles

# Benchmarks roles {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Benchmarks admin and the viewer roles are introduced with Benchmarks.

<br />

{#c_BenchRoles-cf__table_ukk_4pn_b1b__entry__3}

| Role | Capabilities | Roles inherited |
|-|-|-|
| sn_bm_client.benchmark_admin | * Set up Benchmarks from an instance * Opt in or out of the Benchmarks program * Enable, disable, or modify indicators (including changing Performance Analytics indicator source, script, and conditions for those KPIs not requiring application-specific roles) * Receive email notification when new aggregate monthly data is available * All functions of the Benchmarks viewer and Benchmarks recommendations roles {#c_BenchRoles-cf__ul_i2w_ppn_b1b} |   |
| sn_bm_client.benchmark_data_viewer | * View full benchmark reports in Service Portal * View data visualizations and drill-downs for analyzing trends (not PA scorecards) * Download visualizations * View industry category or size comparisons * Receive email notification when new aggregate monthly data is available {#c_BenchRoles-cf__ul_mcg_5pn_b1b} |   |
| sn_bm_client.benchmark_recommendation_viewer | View benchmark KPI recommendation candidates. | sn_process_optimization_viewer |
[Table 1. Roles]

{#c_BenchRoles-cf__table_ukk_4pn_b1b}