---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage team with ITSM Mobile Agent

# Manage team with ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.  
{#my-team-ocs__table_mtb_qzx_xjb__entry__2}

| Action | Description |
|-|-|
| Tap Upcoming shifts | View all upcoming shifts for the current month. |
| Swipe left on the shift card | Request time off for this shift. |
| Tap the shift card | View details for the shift (like group, roster, start time, and end time). |
| Tap Request time-off | Request a time-off for this shift by providing information on the Request time-off screen. |
| Tap Provide Coverage | Provide coverage for a shift member. |
[Table 1. Upcoming shifts in On call schedule actions]

{#my-team-ocs__table_mtb_qzx_xjb} {#my-team-ocs__table_rxf_nby_xjb__entry__2}

| Action | Description |
|-|-|
| Tap Time-off requests | View a list of time-off requests divided into pending and completed requests. |
| Tap the filter icon | Filter the time-off requests using filters like End date or group. |
| Tap the menu icon | Request time off on the Time-off requests screen. |
| Tap a pending time-off request | View details of the request. |
| Tap Approve or Reject | Approve or reject a time-off request. Note: Add a reason for rejection of a time-off request. |
[Table 2. Time off requests in On-call schedule actions]

{#my-team-ocs__table_rxf_nby_xjb} {#my-team-ocs__table_flp_j2y_xjb__entry__2}

| Action | Description |
|-|-|
| Tap Gaps and conflicts | View a list of all the gaps and conflicts for the shifts in your group. |
| Tap any day of the month | View all gaps and conflicts for shifts on that day. |
| Tap any of the shift cards | View gaps and conflicts for the shift. |
| Swipe left on any of the shift cards | Tap Provide coverage to provide coverage for the shift. |
| Tap Provide Coverage | Provide coverage for a gap in the shift. |
[Table 3. Gaps and conflicts in On call schedule actions]

{#my-team-ocs__table_flp_j2y_xjb}

For detailed procedure see [Managing teams and incidents using My Team applet](https://servicenow-prod.fluidtopics.net/sp0VM6EQT6IRYAkz12n21g "Easily access and get insights into the work of the groups you are managing.").