---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View usage counter results for the legacy Software Asset Management plugin

# View usage counter results for the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Usage counters for the legacy Software Asset Management
(com.snc.software_asset_management) plugin track licenses based on how often those licenses
are actually used either by a workstation or a user.

## Before you begin

Role required: sam

## About this task

A usage counter tracks a license based on how often the license is actually used
either by a workstation or a user. For example, an asset manager can use a usage
counter to determine who is actually using the software they have been entitled. If
an individual is not using the software at all or very infrequently, the software
can be uninstalled and given to an individual who will use it more often. If you
have a way of capturing information, for example a proxy server or gateway, you can
capture the IP address and the name of the user accessing the license. The captured
data can be added directly into the Software Usages list.

## Procedure

1. Navigate to AllSoftware AssetDiscoverySoftware Usages.
2. Click the Display Name in the row containing the software and user to check.
3. View the Software Usage form (see table).  
   All fields on the form are read-only.  
   Figure 1. SAM software usage  
   {#t_ViewAUsageCounterResult__table_kpc_bjd_zq__entry__2}

   | Field | Description |
   |-|-|
   | Display name | Name of the software usage record. |
   | Publisher | Publisher of the software. |
   | Version | Version of the software. |
   | Discovery model | [Software discovery model](https://servicenow-prod.fluidtopics.net/9jMh~li8q1PwMhap1WHEqg "Software discovery models in the legacy Software Asset Management (com.snc.software_asset_management) plugin can be used to help normalize the software you own by analyzing and classifying models to reduce duplication.") associated with the installed software. |
   | Primary key | Unique identifier for table row. |
   | Usage ||
   | User | User who accessed the software. |
   | Accessed from | Hardware configuration item from which the software was accessed. |
   | Last scanned | Date and time when the software was last discovered on this hardware. |
   | Duration | Duration of all usage. |
   | Times used | Number of times the software was accessed from this hardware. |
   | Last used | Date and time when the software was last used on this hardware. |
   | Software counter ||
   | Counted by | The software counter summary record in the Software Counter Summary \[`sam_sw_counter_summary`\] table on which this usage is counted. |
   | Entitlement | The entitlement rights of the software. |
   | Valuation | Number of license rights used by this software usage. |
   | Cached | If selected, indicates that a software count has already been cached. |
   [Table 1. Software usage form]

   {#t_ViewAUsageCounterResult__table_kpc_bjd_zq}

*[\>]: and then