---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing releases in Service Operations Workspace

# Managing releases in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service Operations Workspace (SOW) and Digital Product Release (DPR) workspaces provide a unified release and change management experience. You can manage releases, view release details, and associate change requests with releases --- all from SOW.

## Overview of DPR and SOW unified experience {#dpr-sow-integration__section_overview}

This seamless experience streamlines collaboration between Change and Release teams by providing a unified view of release activities and associated changes.

* View release details in SOW
* Manage change requests associated with releases
* Import affected configuration items (CIs) from release phases
{#dpr-sow-integration__ul_integration_capabilities}

For more information, see [Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/LzoMqXJjvN1C48xgyszeBg "ServiceNow Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.").

## Prerequisites {#dpr-sow-integration__section_prerequisites}

Verify the following before you begin:

* Both DPR (v2.4 or later) and SOW (v9.0.0 or later) applications are activated in your ServiceNow AI Platform instance.
* You have the required roles for both applications.
{#dpr-sow-integration__ul_prerequisites}

## Viewing releases in Service Operations Workspace {#dpr-sow-integration__section_embedding_release}

You can access releases, execute them, and view release details directly from SOW, enabling Change teams to view release context without switching workspaces.  

Releases list in SOW
:   SOW includes a Releases list that provides direct access to your releases without switching to the Digital Product Release Workspace. The list includes the following filters:

    * Open releases: Shows active and open releases
    * My releases: Shows releases where you're the owner or assigned user
    * All releases: Shows all releases, including cancelled
    * Release bundles: Shows release bundles, if any exist

    {#dpr-sow-integration__ol_dnh_d1h_j3c}

    The following image shows the Releases list in SOW.
    Figure 1. Releases list in SOW

Release execution in SOW
:   From the Releases list, open any release to view its details within SOW, including:

    * Release phases and their status
    * Tasks associated with each phase
    * Policy compliance information
    * Release relations
    {#dpr-sow-integration__ul_release_execution_info}

You can also perform release execution from SOW if you have the appropriate DPR roles.