---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install the Service Portfolio Management Sample Content Pack

# Install the Service Portfolio Management Sample Content Pack {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the Service Portfolio Management Taxonomy Content Pack plugin (com.snc.spm.content) to access a sample portfolio structure and service taxonomy. This sample data accelerates your ability to create and manage a service
portfolio.

## Before you begin

Role required: admin or portfolio_admin

Dependency: Service Portfolio Management Foundation application

## About this task

Installing the Service Portfolio Management Taxonomy Content Pack (com.snc.spm.content) plugin, enables you to:

* Access demo data and a sample taxonomy structure metadata.
* Create portfolios and associated taxonomies.
* Access sample lists of service data.
* Link to periphery example data, such as vendors and contracts.
{#activate-SPM2-content-pack-plugin__ul_tgm_lwb_2dc}

You can view the sample content in the Service Portfolios module of the Service Portfolio Management application as Sample IT Services Portfolio. Alternatively, you can view data in the DPM Workspace. For more information, see [Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/g8yof6L6ysqPuFFJGuGUAA "Manage and maintain all your solutions (services, service offerings, business applications, and service instances) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.").  
Important:  
For Step 2 in the procedure, enter <kbd class="ph userinput">com.snc.spm.content</kbd> in the Search field, and check the box to Load demo data.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-SPM2-content-pack-plugin__find-plugins-cmd}
{#activate-SPM2-content-pack-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-SPM2-content-pack-plugin__p_cb1_nfg_h1c}
   {#activate-SPM2-content-pack-plugin__find-plugin-cmd}
{#activate-SPM2-content-pack-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-SPM2-content-pack-plugin__activate-plugin}
{#activate-SPM2-content-pack-plugin__activate-plugin}{#activate-SPM2-content-pack-plugin__steps_rfx_bf1_2t}
* **[View Service Portfolio Management sample IT services portfolio content](https://servicenow-prod.fluidtopics.net/mYqcdsz8nX5LekLl~sUTmQ)**   
  Access, view, and analyze the Service Portfolio Management sample IT services portfolio content to plan and create your service portfolio. Consider the sample structure as a starting point. You can add to it or modify it to suit the specific needs of your organization.

*[\>]: and then