---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up Recommended Actions for ITSM

# Setting up Recommended Actions for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.

The standard version of Recommended Actions for ITSM is provided as a part of the Service Operations Workspace application.

The Advanced Recommended actions for ITSM (sn_sow_itsm_ra_adv) plugin is included with the ITSM Pro package subscription.

For more information, see [Configuring Recommended Actions for ITSM in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/ESfee_vDU4c6Hn8VjQvndw "IT Service Management (ITSM) includes the following base system components used to configure Recommended Actions for various records in the Service Operations Workspace, including Incident, Incident Tasks, Problem, Problem Tasks, Change Request, Change Request Task, Interaction, and Request.").