---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Monitor apps network

# Monitor your user apps network {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor your app's network to ensure top performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace and select the Devices icon(![Devices icon]()) from the primary navigation pane.
2. Select a device from the list.
3. In the Network experience section, select one of the following options:
   * Connection details: Information about the user's Wi-Fi, wired, and VPN connection.
   * App connection stability: Information about the network stability related to latency, packet loss, and jitter. This option is applicable only to Windows OS.

   * App connection path: Network path data for a selected application. This option is applicable only to Windows OS.

   * Live application hops: List of hops between the user's device and an application server that can help you identify and fix network bottlenecks.

   {#monitor-user-apps-network__choices_vtr_r5w_sdc}  
   For more details, see [Network experience pages](https://servicenow-prod.fluidtopics.net/d5dbchIDmIOt6LOPnFMfAw "The Network experience pages display information about multiple facets of the network configuration. This information includes connection details, stability metrics, path metrics, and live application hops.").

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