Monitor your user apps network

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Monitor your app's network to ensure top performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.

    Before you begin

    Confirm that the DEX plugin (sn_dex) is installed.

    Role required: admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace and select the Devices icon(Devices icon) from the primary navigation pane.
    2. Select a device from the list.
    3. In the Network experience section, select one of the following options:
      • Connection details: Information about the user's Wi-Fi, wired, and VPN connection.
      • App connection stability: Information about the network stability related to latency, packet loss, and jitter.

        This option is applicable only to Windows OS.

      • App connection path: Network path data for a selected application.

        This option is applicable only to Windows OS.

      • Live application hops: List of hops between the user's device and an application server that can help you identify and fix network bottlenecks.

      For more details, see Network experience pages.